🔄 Refund & Return Policy

At Mechkart, we’re committed to ensuring your shopping experience is smooth, secure, and satisfying. If you’re not happy with your purchase, we’re here to help—under the following conditions.

📦 Return & Exchange Conditions

To be eligible for a return or exchange, please ensure the following:

1) Mandatory Opening Video

A clear, uncut video of the package being opened is required for any return or exchange request. The video must:

  • Show the full unpacking process from start to finish
  • Clearly capture the shipping label and product condition
  • Be submitted within 24 hours of delivery

2) Product Condition

Items must be unused, in original packaging, and include all accessories, tags, or inserts.

3) Valid Reasons for Return/Exchange

  • Wrong item received
  • Damaged or defective product
  • Missing items in the package

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

  • Products without an opening video
  • Items damaged due to customer mishandling
  • Personalized or custom-made products
  • Items marked as “Final Sale” or “Non-returnable”

💰 Refund Process

Once your return is approved:

  • Refunds will be processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Exchanges will be shipped after verification

To exercise these rights, contact us at support@mechkart.com .